Implementation Specialist
Are you a bilingual project leader who loves the moment a new customers goes live — and the relationship that follows? HR4 is hiring an Implementation Specialist to own the launch experience for new customers, and to stay close to those customers as they grow with the platform.You'll pick up where Sales leaves off, run the implementation end-to-end, get the customers live and trained, and remain a familiar face for them as they settle in. Multiple implementations in parallel, real ownership, and a direct line to the people who build the product.
About HR4 Ltd.
HR4 is the next-generation, all-in-one HR & Health & Safety software. We help customers streamline their people operations, from hiring and onboarding to compliance and safety, in one easy-to-use platform. Built by experts who understand our customers, HR4 empowers teams to simplify processes, stay compliant, and create safer, more connected workplaces.
What You'll Do
- Meet with Sales at deal close to gather discovery notes and customers requirements, and own the handoff into implementation.
- Build a tailored project plan for each new customer — milestones, configuration tasks, training, and a target go-live date.
- Configure HR4 to fit each customer's workflows — pay structures, compliance, org setup, and Health & Safety needs.
- Run pre-launch quality checks to confirm the customer environment has the right data, documents, and workflows in place.
- Run live bilingual training sessions for HR managers, and end users, and create the supporting documentation they need to be self-sufficient at go-live.
- Communicate proactively with customers throughout the build, securing sign-off at key milestones and at go-live.
- Stay engaged with key stakeholders after launch to nurture the relationship, drive adoption, and support retention.
- Keep customers up to date on new platform enhancements and updates relevant to their setup.
- Encourage happy customers to share reviews and references once they're comfortable on the platform.
- Provide live chat support as needed, particularly during the early-life period after a customer goes live.
- Surface recurring implementation friction back to Product, Engineering, and leadership so each launch is smoother than the last.
- Report regular progress updates to the Implementation Manager.
What You Bring
- Fluency in Québécois French and English (written and spoken).
- 2+ years supporting B2B SaaS implementations or technical project management, ideally in HRIS, payroll, or H&S software.
- Strong project management instincts: you build the plan, you hold the line, you communicate proactively, and you don't let timelines slip quietly.
- Confidence configuring software and translating business requirements into a working setup.
- Strong training and enablement skills — you can teach a non-technical user a complex tool and have them feel confident by the end.
- Sound judgment and discretion with confidential employee and payroll data.
- A proactive, detail-oriented problem-solver who's comfortable with ambiguity.
- Bonus: experience with automotive dealerships, or implementing HRIS/payroll/H&S software.
The Details
- Customers don't always run 9–5, we are looking for someone who can be flexible around customer's operating hours.
- Fully remote within Canada.
Why Join HR4
- A focused, purpose-driven team building tools that matter for the our customers.
- Real ownership of your customers, from kickoff through launch and beyond.
- Growth runway as we scale across North America, your role will grow with us.
HR4 Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds.
